Digitization of the Public Treasury Department System: An Applied Study on the Tax Authority, Ghat Branch

Abstract

Public treasury departments in many government institutions suffer from operational challenges stemming from reliance on traditional paper-based systems. These challenges include slow transaction processing, high rates of human error, difficulty in data retrieval, and weak monitoring and control mechanisms. This study aimed to address these problems by digitizing the public treasury procedures at the Ghat branch of the Tax Authority and developing an integrated electronic system to support more efficient and transparent financial transaction management. The study began by analyzing the existing work environment and identifying weaknesses in the traditional system. A digital system was then designed and implemented to manage receipts, deposits, orders, and financial reports. The impact of digitization was evaluated by comparing operational performance before and after implementation using a set of operational indicators. The results showed a significant improvement in transaction processing speed, a reduction in errors associated with manual data entry and processing, improved information retrieval and financial reporting capabilities, and increased user satisfaction. The findings confirm that digitization is an effective tool for developing government financial management and improving the quality of administrative services in resource-limited local environments.