Application of Total Quality Management in Private Healthcare Institutions: A Case-Based Study

Abstract

Accessing healthcare services is an issue of the highest order since they have different quality criteria than other services because they are concerned with a person's life. This study aims to identify the application of total quality management (TQM) in private healthcare institutions and the difficulties they face in its implementation. One city served as the case study setting for 2021. Data were gathered using a self-administered questionnaire predesigned according to the objectives and hypotheses of the study. 50 employees from private healthcare institutions in Derna, a city in northeastern Libya, were chosen at random. The participants were asked to rate 25 statements on a Likert scale. The data were statistically analyzed using the SPSS program. A p-value below 0.05 was considered significant. This study found that private healthcare institutions in the city of Derna are keen to apply TQM, despite the difficulties and challenges they face. In order to ensure that the patient is satisfied with the standard of the medical care he receives and to understand his perspective on it, it is essential to emphasize the importance of maintaining an acceptable level of quality management (QM) and to make every effort to remove any obstacles that can adversely affect that.